Terms and Conditions

Last updated: October 21, 2024

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: United Kingdom
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Decent Price Removal Ltd, UK.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Decent Price Removal, accessible from https://decentpriceremoval.co.uk/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

 

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

 

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

 

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

 

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be liable, directly or indirectly, for any harm or loss resulting from or alleged to result from the use of or reliance on any such content, products, or services made available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation, if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. As far as the law allows, the Company, its Affiliates, and their licensors and service providers expressly disclaim all warranties, whether they are express, implied, statutory, or otherwise, with respect to the Service. This includes all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as warranties that may come from course of dealing, course of performance, usage, or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

 

The Company and its service providers do not make any express or implied claims or warranties about: (i) the operation or availability of the Service or the information, content, materials, or products that are included on it; (ii) that the Service will work without interruptions or errors; (iii) the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) the lack of viruses, scripts, trojan horses, worms, malware, timebombs, or other harmful components in the Service, its servers, the content, or emails sent from or on behalf of the Company.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Remarks/Reviews

Only after the work has been completed can each job be rated for decent price removal. It is strictly prohibited to use negative feedback to threaten our team or chauffeur in order to obtain job-related benefits that were not initially included in the job description or estimate.

In the unlikely event that negative feedback is left for the Decent Price Removal services, we reserve the right to investigate the cause of the feedback and either modify or not publish it if it is deemed unfounded, without your consent.

Customers have the option to pay a deposit for a service via bank transfer, with the remaining balance payable in cash or via bank transfer.

On the other hand, the consumer may be required to pay the entire cost of the task at the time of booking, with no liabilities upon completion.

The customer will be responsible for paying the driver the additional amounts in cash or by bank transfer if the job requires additional time to complete, if there are additional flights of stairs (if the customer ordered assistance), if there are additional stops, or if additional journeys are essential.

We reserve the right to modify prices or impose an additional fee in the event that circumstances that were not considered during the booking process are applicable.

Please be advised that our team members are prohibited from removing their safety shoes for health and safety reasons. Consequently, please make the necessary arrangements.

Equipment for transportation

Dollies, moving blankets, trolleys, harnesses, and tools for moving are included in our removal vans. However, if you require any supplementary equipment, such as a pump truck, please notify us at the time of booking.

Self-loading Service

The customer will be solely responsible for any damages caused during the transit if they choose to load or unload their own possessions into the van, which is referred to as the “self-load” service. Our driver will not be held liable for any damages that may occur.

Governing law

You consent to the non-exclusive jurisdiction of the United Kingdom courts for the resolution of any disputes that occur during our move, and these Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

Toll Charges & Congestion

Passing through the London Congestion Charge Zone will incur an additional fee of £15; tolls, ferry charges, and other congestion charge zones will be assessed accordingly. (Unless otherwise specified)

When crossing the Dartford tunnel and other congestion charge zones, an additional £3 fee will be assessed, in addition to any applicable tolls or ferry fees. (Unless otherwise specified)

Insurance

The van is insured for all products up to £10,000. Insurance coverage is contingent upon the submission of an inventory list that includes all pertinent information regarding your possessions, including their respective values. The initial £250.00 per claim is not subject to our liability. The consumer is accountable for arranging additional insurance if necessary.

The goods will be safeguarded exclusively by our insurer, provided that our Decent Price Removal team prepares and packs them for transportation in accordance with the items specified in the Inventory List provided by our customer. However, if you pack your items independently, we will not be held accountable for any damage that occurs during transit.

Goods that are not capable of being transported during transit

The transportation of prohibited or stolen goods, narcotics, pornographic material, potentially dangerous, damaging, or explosive items, such as gas bottles or gas cylinders, aerosols, paints, firearms, and ammunition, is prohibited.

We are unable to transport plants or products that are likely to encourage vermin or other pests, or cause infestation or contamination,.

All living creatures, including raptors, reptiles, and other creatures.

Customer Responsibilities

It is the customer’s responsibility to reserve a parking space in advance of our vans’ arrival. In the event that there is no available parking space, and our vans incur a parking penalty, the customer will be liable for the charge.

Please ensure that your valuable items, including jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or products or collections of any similar kind, are under your control, as we will not be held responsible for any loss.

Please inform us if there are any restrictions on the height, weight, or length of vehicles that are able to access properties.

During the collection and delivery, you must be present or arrange for someone to act on your behalf.

Ensure that all necessary items are removed and that nothing is mistakenly taken.

Prior to use, ensure that all electronic devices and apparatus are adequately safeguarded.

Before transportation, ensure that the refrigerators or freezers are defrosted and vacant, as we are not liable for the contents.

It is your responsibility to ensure that a complete passageway is provided to facilitate the transportation of your belongings from point A to point B. Our team members are not authorized to dismantle doors or windows in order to gain access to your belongings.

Our team members have the right to refuse to lift boxes that exceed the maximum weight of 25kg, as per the legal manual handling guideline. Therefore, it is imperative that your boxes adhere to the weight limit.

It is your responsibility to ensure that the packing material used, particularly for kitchen items and glassware, is sufficient. Otherwise, our team member will not be held accountable for any damage that results from the use of inadequate packaging material.

Please inform us at the time of booking if the customer wishes to travel in our van so that we can make the necessary arrangements.

Please promptly notify our office if our driver is unable to appear at the designated time due to unforeseen circumstances. This will enable us to appoint an alternative driver with an estimated arrival time.

If you are not traveling with our vehicles, please ensure that your phone is turned on so that the driver can approach you and inform you of his arrival time.

Parking

It is the customer’s responsibility to reserve a parking space in advance of our vans’ arrival. If there are no available parking spaces and restrictions, such as yellow lines, red routes, or residents only, and our vans receive a parking charge notice, commonly referred to as a “PCN,” any parking fines incurred will be the responsibility of the customer and must be paid upon completion. However, we will not park illegally, and the driver may be required to exit if legal parking is not provided.

 

Our driver may request a £65 deposit in anticipation of a potential consequence if you fail to issue the parking permit for our vehicle. We will refund the penalty charge deposit if we do not receive a PCN from your Council within four weeks. If we do receive a ticket, we will send you a copy of the receipt.

Staff Abuse

Verbal or threatening conduct will not be tolerated. The customer will remain responsible for the full payment if the driver is compelled to quit the job due to verbal or physical abuse from the customer. Otherwise, the relevant United Kingdom law will be enforced.

Damage

We will be held accountable for only the surface or specific area that is damaged, not the entire area, in the event that your belongings, with the exception of property, are damaged during the relocation process through the negligence of our team members.

 

We reserve the right to decline to transport bulky items if there is insufficient space in the property and a risk of causing damage to the walls or furniture. Therefore, please refrain from pressuring our team members to do so.

 

Please ensure that you have inspected your possessions upon the completion of your assignment. If you observe any damage, please notify our office within 24 hours, as we cannot be held responsible for lost or damaged property after this time.

 

Payment

A small deposit fee is required to confirm your reservation; otherwise, your reservation will not be verified.

If a 30% deposit was made, the remaining balance must be paid prior to the products being unloaded at your property. Subsequently, we will discharge your merchandise.

If you decline to make the payment, we reserve the right to retain your possessions until the settlement payment is received. Your possessions will be retained for a period of 14 days, and you will be responsible for the storage charges.

The final invoice will include the cost of transporting and offloading the items to the storage facility. If you fail to retrieve your items, they will be disposed of and you will have to dealt with the debt recovery team.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

 

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

 

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: